$29.30 - $35.63
OPENING DATE: 07/15/21 CLOSING DATE: 07/29/21 05:00 PM
The Planning and Development Services Department is recruiting for the
classified and represented position of Permit Specialist for the Permit
Services Division. The Permit Services Division is responsible for a
majority of customer engagement during pre-development, initial customer
interface, permit processing and fee collection, and customer outreach.
Under direction of the assigned team lead, the Permit Specialist operates
as the central hub for permitting and communication for our customers and
for internal staff. Permit Specialists provide front line customer service,
answering questions related to permitting and processes, or re-directing
customer inquiries to other departments as appropriate. During
construction, the Permit Specialist remains a central point of contact for the
customer as any additional needs arise including deferred submittals, field
revisions, and inspections.
Our Ideal Candidate is a person who:
Possesses strong organizational skills and self-motivation;
Has an excellent work ethic;
Is a team player and has the ability to develop and maintain positive
working relationships with management, staff, the public,
contractors, utility companies, and public agencies;
Adapts to change well;
Is able to multi-task and effectively communicate on multiple
Understands regulatory requirements;
Is competent in the operation of cloud based software and multiple
communication applications including Microsoft Teams and Zoom.
Has the ability to work independently and display sound judgment at
all times; and
Has the ability to effectively utilize computer applications and
technology related to permitting and inspection.
Assist customers in person, by phone and by email with questions,
demonstrating high customer service, efficiency and teamwork.
Explains department policy and procedures; read, interpret, and
explain the development and application process to the public.
Receives inquiries from permit applicants and other interested
parties regarding permit requirements, fees, and process. Identifies
codes and ordinances which may apply to projects and provide
related information to applicants. Advises applicants of requirements
of the permit process and refers them to other staff divisions or
departments where appropriate
Review over the counter applications, route for review and issue
permits as appropriate for the Planning and Development Services
Department including building, land use and site development
Receive, review and process a variety of forms, applications and
plans necessary for issuance of development and construction
Where still applicable, compute fees due and collect monies; issue
permits and receipts; balance cash drawer daily.
Using GIS and other tools, provide detailed and accurate information
regarding the existence, location, type and extent of public
improvements such as street, sanitary sewer, storm sewer,
sidewalks, curbs, pavements and others; provide a variety
of information in person, via email or on the telephone regarding
permit requirements, building codes and regulations to realtors,
developers, architects, contractors, engineers and the general
Review small scale, non-complex plans and specifications to assure
compliance with a variety of private and public property construction
codes; recommend corrections to possible code violations.
Communicate with personnel from other departments regarding
zoning requirements, legal descriptions, boundaries, public
improvement locations and other permit-related issues.
Receive and route a variety of plans, specifications and other
documents in accordance with established procedures.
Operate a variety of office equipment including computer and
associated software, phones, printers, copiers and related
Work safely and cooperatively with other co-workers and the public.
May perform other related work.
Physical Requirements and Working Conditions:
Office and permit counter environment.
Incumbents are subject to frequent interruptions and extensive contact with
Graduation from high school or equivalent, supplemented by course
work in blueprint reading, basic electricity, drafting, mathematics or
One year of experience performing engineering aide work; building
construction work; title research or work with codes and/or permits,
all involving substantial public contact.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
International Code Council (ICC) Permit Technician Certification
obtained prior to end of probationary period with maintenance
Two years as a Permit Specialist/Technician.
Current International Code Council Permit Technician Certification.
Multilingual candidates are encouraged to apply.
Prior experience providing excellent customer service in a fast
paced, front facing environment.
SKILLS: City zoning ordinances, building codes and specialized regulations
related to permit issuance.
Materials, methods and safety standards of building and street
Standards and specifications for street and sewer improvement
Understanding of City government services and processes.
Demonstrate interpersonal skills using tact, patience and courtesy.
Dependable and consistent team collaboration.
Competent use of computer applications including permitting
software and related databases.
Technical aspects of field of specialty.
Telephone techniques and etiquette.
Read and interpret maps, blueprints and legal descriptions.
Analyze, interpret and accurately review construction and
improvement plans and specifications.
Maintain records, files and logs.
Establish and maintain positive working relations with other
employees, the general public and representatives of other
Communicate effectively both orally and in writing.
Operate a variety of office equipment.
Meet schedules and time lines.
Work independently with little direction.
Complete work with many interruptions.
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
ALTERNATIVE FORMAT MAY BE OBTAINED AT:
Human Resources Department
747 Market Street
Tacoma, WA 98402-3764