Permit Specialist

SALARY

Hourly

$29.30 - $35.63


OPENING DATE: 07/15/21 CLOSING DATE: 07/29/21 05:00 PM

POSITION

DESCRIPTION:

The Planning and Development Services Department is recruiting for the

classified and represented position of Permit Specialist for the Permit

Services Division. The Permit Services Division is responsible for a

majority of customer engagement during pre-development, initial customer

interface, permit processing and fee collection, and customer outreach.

Under direction of the assigned team lead, the Permit Specialist operates

as the central hub for permitting and communication for our customers and

for internal staff. Permit Specialists provide front line customer service,

answering questions related to permitting and processes, or re-directing

customer inquiries to other departments as appropriate. During

construction, the Permit Specialist remains a central point of contact for the

customer as any additional needs arise including deferred submittals, field

revisions, and inspections.


Our Ideal Candidate is a person who:

Possesses strong organizational skills and self-motivation;

Has an excellent work ethic;

Is a team player and has the ability to develop and maintain positive

working relationships with management, staff, the public,

contractors, utility companies, and public agencies;

Adapts to change well;

Is able to multi-task and effectively communicate on multiple

communication platforms;

Understands regulatory requirements;

Is competent in the operation of cloud based software and multiple

communication applications including Microsoft Teams and Zoom.

Has the ability to work independently and display sound judgment at

all times; and

Has the ability to effectively utilize computer applications and

technology related to permitting and inspection.


Essential Duties:

Assist customers in person, by phone and by email with questions,

demonstrating high customer service, efficiency and teamwork.

Explains department policy and procedures; read, interpret, and

explain the development and application process to the public.

Receives inquiries from permit applicants and other interested

parties regarding permit requirements, fees, and process. Identifies

codes and ordinances which may apply to projects and provide

related information to applicants. Advises applicants of requirements

of the permit process and refers them to other staff divisions or

departments where appropriate

Review over the counter applications, route for review and issue

permits as appropriate for the Planning and Development Services

Department including building, land use and site development

permits.

Receive, review and process a variety of forms, applications and

plans necessary for issuance of development and construction

permits.

Where still applicable, compute fees due and collect monies; issue

permits and receipts; balance cash drawer daily.

Using GIS and other tools, provide detailed and accurate information

regarding the existence, location, type and extent of public

improvements such as street, sanitary sewer, storm sewer,

sidewalks, curbs, pavements and others; provide a variety

of information in person, via email or on the telephone regarding

permit requirements, building codes and regulations to realtors,

developers, architects, contractors, engineers and the general

public.

Review small scale, non-complex plans and specifications to assure

compliance with a variety of private and public property construction

codes; recommend corrections to possible code violations.

Communicate with personnel from other departments regarding

zoning requirements, legal descriptions, boundaries, public

improvement locations and other permit-related issues.

Receive and route a variety of plans, specifications and other

documents in accordance with established procedures.

Operate a variety of office equipment including computer and

associated software, phones, printers, copiers and related

equipment.

Work safely and cooperatively with other co-workers and the public.

May perform other related work.


Physical Requirements and Working Conditions:

Office and permit counter environment.

Incumbents are subject to frequent interruptions and extensive contact with

the public.


QUALIFICATIONS:


Graduation from high school or equivalent, supplemented by course

work in blueprint reading, basic electricity, drafting, mathematics or

related subjects.

AND

One year of experience performing engineering aide work; building

construction work; title research or work with codes and/or permits,

all involving substantial public contact.


LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

International Code Council (ICC) Permit Technician Certification

obtained prior to end of probationary period with maintenance

thereafter.


Desired Qualifications:

Two years as a Permit Specialist/Technician.

Current International Code Council Permit Technician Certification.

Multilingual candidates are encouraged to apply.

Prior experience providing excellent customer service in a fast

paced, front facing environment.


KNOWLEDGE &

SKILLS: City zoning ordinances, building codes and specialized regulations


related to permit issuance.

Materials, methods and safety standards of building and street

construction.

Standards and specifications for street and sewer improvement

plans.

Understanding of City government services and processes.

Demonstrate interpersonal skills using tact, patience and courtesy.

Dependable and consistent team collaboration.

Competent use of computer applications including permitting

software and related databases.

Record-keeping techniques.

Technical aspects of field of specialty.

Telephone techniques and etiquette.

Read and interpret maps, blueprints and legal descriptions.

Analyze, interpret and accurately review construction and

improvement plans and specifications.

Maintain records, files and logs.

Establish and maintain positive working relations with other

employees, the general public and representatives of other

agencies.

Communicate effectively both orally and in writing.

Operate a variety of office equipment.

Meet schedules and time lines.

Work independently with little direction.

Complete work with many interruptions.


APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:

http://www.cityoftacoma.org

ALTERNATIVE FORMAT MAY BE OBTAINED AT:

Human Resources Department

747 Market Street

Tacoma, WA 98402-3764

253-591-5400

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